Cloud Hosted Call Center Solutions

Take your business communication to the cloud with
hosted call center solutions

6C Dialer’s Hosted Call Center Solutions

Enjoy our range of Call Center Solutions hosted over cloud for every type of business
Blended

Find the perfect balance between outbound and inbound calls to create seamless customer communication. Attain higher call center efficiency with flexible calling process and a centralized web-portal.

Inbound

Convert every incoming call into a customer lead by creating better customer experiences. Provide quick resolution to queries with automated reception, smart call routing, and integrated customer database.

Outbound

Reach out to more prospects and generate higher revenue by creating multiple campaigns and predictive dialing. Get business insights and strategic decisions from immediate reports and real-time monitoring.

One Solution for all your Communication needs

Get the most out of every call and optimize your call center capacity to serve your customers better. Integrating multiple business applications with call center software heightens the call center efficiency and creates an unparalleled customer experience.

Eliminating the need for manual data entry, instant availability of customer data as well as history logs help agents to stay updated and hence ensure a better customer interaction.

Hosting call center solutions over cloud offers access to real-time reports and analysis from any location and any device. Businesses can extend their reach to the global level with remote agents located in different geographies.

Call center managers can monitor live-calls from their devices and provide timely feedback. Historical reporting and call recordings stored over cloud aid with training and quality purposes. Stay up-to-date with the latest technology updates facilitated by cloud hosting providers. Cloud hosting makes call center solutions highly flexible and scalable as per the dynamic business requirements.

Understanding Hosted Call Centers a Bit More

See the difference in your call center by adding the advantage of cloud hosting
Lower Costs

Hosting call center software over the cloud helps businesses to cut capital expenditures and operational costs with a considerable margin. 6C Dialer hosts full-fledged call center solutions on secure data centers in negligible costs as compared to hardware phone systems. Businesses need not purchase heavy equipment and data servers to run a call center. Cloud-hosted call center solutions have lower operation costs by eliminating the need for establishing and maintaining the dedicated IT department. 6C Dialer offers easy subscription plans..

Higher Productivity

With high customization, more flexibility and real-time integrations, cloud-hosted call centers perform better than conventional ones. Agents can retrieve required customer data instantly on their single screen without shifting devices. Smart scripting helps to personalize interactions and results in more contextual conversations. Businesses can customize their solution as per specific requirements and for particular campaigns. Interactive visual display for live monitoring and real-time reporting helps in tracking performance and derive business insights based on the updated data.

Cloud Security

Our cloud-hosted call center solutions provide a secure work environment even for remote users with end-to-end encryptions and firewalls. We deploy security checks at multi-levels to protect customer data against any unauthorized access. Our solutions send instant alerts to stop any suspicious or unidentified activity. Multiple data back-ups prevent data loss in case of natural disasters, unexpected power failures or equipment downtime. 6C Dialer ensures 99.95% uptime for fast and uninterrupted communication with premium cloud hosting services.

In Customers’ Voice

We believe in growing with the success of our customers
Excellent as always. I have done business with them before, I have come back because of the way handle their customers.
DAVID
D&V Corporation
customer-rating
Nice customer service..professional and courteseous
Sanjay Bisht
Cheap Flight and Fare
customer-rating
Appreciated cutomer service with good client satisfaction. u guys are good. cheers.
Hareesh
HSSServices
customer-rating
Excellent Services and agents are helpful and technically Sound.
Birender Dhyani
OnSpot Serve
customer-rating

6C Dialer Makes Cloud Hosting Simple

We offer various benefits along with call center solution hosting

24×7 Support

Access our customer support team round the clock at all the channels – call, live chat or email.

Cross-device Compatibility

Our cloud hosted solutions are easily accessible across multiple-devices be it desktop, mobile or tablet.

Call Monitoring

Track and monitor by listening to live-calls and assist agents by barge-in or whispering in an on-going call

CRM Integration

Ask our solution consultants to integrate call center solutions with your choice of CRM and business application

Instant Deployment

Get your account set-up within a couple of hours and quick configuration as per given specifications.

Customization

Get customized solutions to meet your business type, size, and requirements that suit your budget

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