Businesses are including IVR as a strategic decision to improve receiving and handling incoming customer calls. Interactive Voice Response (IVR) is an automated telephony solution that interacts with callers, collect their inputs and also route calls to the appropriate destination.
IVR greets incoming calls with a pre-recorded welcome message and prompts callers to choose their responses by pressing keys on the phone. Using DTMF technology, customers submit their inputs and navigation system to their desired destination without any support team.
Our IVR solutions are geared up to simplify complex customer communication process by using easy navigation in a well-designed menu. Offering unlimited choices to callers to choose from or conducting customer survey become more comfortable with multiple level IVR systems.
Cloud hosting of IVR solutions adds the competence for accessing the system from any remote location or device. Each bit of data gets updated in the blink of an eye which enables communication team to an access customer information in real-time.