The Voice over Internet Protocol (VoIP) technology facilitates the delivery of phone services and multimedia sessions over various Internet Protocol (IP) networks. VoIP services enable businesses to meet their primary telecommunication needs by allowing calls over the broadband internet.
Unlike conventional telecommunication solutions, the technology converts sound into digital voice communication and then transfers the digitalized voice communication over the internet.
More and more businesses have been switching from conventional phone systems to VoIP technology. According to a report published by Persistence Market Research,
“The global market for VoIP services is anticipated to see a strong growth during 2017-2024. By the end of the forecast period, the global VoIP services market is projected to surpass US$ 190 billion revenue.”
The data indicate that both existing and new businesses prefer VoIP over conventional phone systems. There are a number of factors contributing to the growing adoption of VoIP technology.
Many analysts believe that the exponential rate of smartphone penetration and robust infrastructure development in both developing and emerging markets drive VoIP market growth. However, the existing enterprise switch to VoIP technology to avail benefits in terms of cost, flexibility, functionality, and portability.
Likewise, the new businesses invest in business VoIP solutions to initiate calls over cellular and wireless networks without any restrictions. They even opt for VoIP services to avail a number of benefits in both short and long runs.
Here are 8 reasons why new businesses must invest in VoIP telephone systems.
Why VoIP is Important for New Businesses: 8 Reasons
1. Reduce Domestic and Long Distance Call Cost
Unlike conventional telecommunication solutions, VoIP does not initiate calls through telephone lines. Instead, the technology converts the communication data into packets and then transfers the packets over the internet.
Hence, it becomes essential for new businesses to meet their telecommunication need by overcoming constraints related to the number of the phone line.
They can further reduce the cost of both domestic and long distance costs significantly by adopting VoIP at affordable prices.
2. Facilitate Service Mobility
When a new business opts for a conventional phone system, it needs to initiate calls through a particular number. The user even needs to make calls using dialing the right keys and remembering complex access codes. The conventional phone system further restricts the users from making calls on the go. They need to contact the phone company to get the number and services transferred to a new location to make calls.
VoIP helps businesses to make calls without any hassle or delay by promoting service mobility. The users can further leverage VoIP to make calls from a variety of devices – computers and mobile devices.
3. Improve Voice Clarity
VoIP solutions help new businesses to enable their employees to multitask while making calls. For instance, while making a call over the internet, an employee can share additional data by attaching documents, initiating video conferencing, and conducting virtual meetings.
Also, VoIP technology has been evolving consistently to deliver clarity just like conventional telephone systems. The new businesses can further switch to the latest version of VoIP to eliminate common telecommunication issues like call dropping, lagging transmission, and distorted phone calls.
4. Avail Popular Call Features
Often new businesses believe that hosted VoIP systems do not support some of the commonly used features provided by conventional phone systems. Hence, they need to train their employees to use and leverage VoIP systems.
However, VoIP solutions, like conventional phone systems, provides commonly used features like call transfer, call hold, along with advanced features such as auto-attendant phone menus, call hunting, and conference calling.
Also, the VoIP systems allow users to send faxes instantaneously by availing the virtual/IP faxing feature. Hence, businesses can avail these commonly used features after switching to VoIP.
5. Simplify Conference Calling
Many modern businesses work with remote or offshore employees. The new businesses need to explore ways to facilitate uninterrupted communication between on-site and remote employees. Unlike conventional phone systems, VoIP solutions facilitate conference calling without using dedicated telephone lines or availing additional services.
Businesses can take advantage of VoIP solutions to make conferences without incurring additional call charges. The VoIP services further facilitate face-to-face interaction between employees through video conferencing.
6. Simplify Installation and Maintenance
Businesses have to invest additional time, resources, and skill to install and maintain a conventional telephone system. VoIP enables users to initiate calls without using a telephone system and subscribing to a network provider.
As VoIP converts and transfers communication data using software, the businesses need not deploy and maintain hardware. They can further upgrade or replace the software to alter the entire telecommunication system in a short amount of time.
7. Integrate with Existing Enterprise Systems
Often new businesses find it challenging to integrate their telecommunication systems with other enterprise systems and solutions. Unlike conventional telephone systems, VoIP solutions do not rely on specific hardware. They make calls over the internet using specialized software.
The software makes it easier for new businesses to integrate VoIP systems with a variety of business applications. For instance, the business can integrate VoIP solution with various email clients to facilitate outbound call placing. Likewise, it can integrate the VoIP solution with existing CRM system to handle both inbound and outbound calls efficiently.
8. Option to Scale up or Scale down
Unlike established businesses, new businesses find it difficult to predict incoming and outbound call volume accurately. As the business grows, the sales professionals have to make more outbound calls and the customer support executives have to respond to more inbound calls.
When the new business opts for a conventional phone system, it needs to invest in additional phone lines regardless of usage. The VoIP solutions enable them to add new phone lines immediately as the number of employees increases. Also, they can remove the additional phone lines when the number of employees declines.
Many market analysts consider VoIP as one of the most disruptive technologies of the last decade. In addition to transforming voice communication across the world, VoIP solutions facilitate secure communication.
Businesses can leverage VoIP to meet their communication needs in a flexible, customized, and cost-efficient way. They can further experiment with this technology to deliver optimal customer service without incurring hefty call charges.