Do you work at a hospital, physician’s office or outpatient care facility and are frustrated by issues with your phone service?
Communication is an essential aspect in any industry. But it is even more crucial for the healthcare organization to ensure effective communication of patients with the doctors and medical staff.
Voice over Internet Protocol (VoIP) is a technology which assures the communication over the internet. VoIP system can facilitate advanced communication in healthcare organizations. As it helps to deliver voice and media data over the Internet. VoIP streamlines the workflow by managing the calls and provides improved clinical care to patients.
In the healthcare industry, it is obvious that professionals can’t stay at the same place every day and in most of the cases, their consultation is necessary to save a life. To provide a seamless and fast service, VoIP is a necessary solution.
Moreover, with VoIP, you can save money as it ensures calling at a very cheap rate in comparison to traditional telephony. According to a Healthcare IT news, by using VoIP technology, the call charges may down up to 50 to 55% in comparison to the traditional phone system.
VoIP Benefits in Healthcare
It doesn’t matter whether a healthcare organization is large or medium; VoIP solutions provide more benefits than traditional telephony services. Below are the top most benefits of VoIP in healthcare organizations.
1. Cost Minimization
Nowadays healthcare organizations are looking to integrate innovative technologies for communication as hospitals, health groups, and medical organizations bear a huge calling cost. VoIP saves not only the calling cost but also the other miscellaneous costs associated with the communication. The following points will be helpful to understand the benefits of VoIP.
- VoIP (Voice over Internet Protocol) facilitates communication at a cheap cost as VoIP uses the same internet infrastructure already used by the healthcare organizations.
- The healthcare industries are dynamic with new staff members constantly joining and leaving the team. With VoIP phone systems you can easily expand or reduce the bandwidth as per the requirement. This factor alone can save a higher amount of money.
- VoIP system doesn’t involve distance calling charges. Calling charges depends upon the plan you have selected for your business. VoIP plans can be of two types- unlimited plans or pay-as-you-go.
- Traditional phone system requires higher maintenance cost. But with a VoIP phone system, the maintenance is handled by the VoIP solution provider. Service provider takes care of all the updates of VoIP.
- VoIP helps to reduce travel cost as it offers the feature of video conferencing through which medical specialists can advise and train doctors anywhere in the world. Video conferencing keeps doctors online so they can serve more patients.
2. Improved Medical Consultation
VoIP helps to keep the doctors connected with the medical staff and patients. VoIP ensures real-time availability of doctors and staff on call, no matter whether in hospitals or outside.
Through the feature of call forwarding, you can transfer a call to another person for taking medical consultation or for any other query. VoIP improves patient care as doctors can speak directly to patients, medical experts, and other hospital staff members.
3. Ease of Communication
In case of an emergency call, the person who receives the call can park it and page call to the doctor. The doctor can then pick the call from any phone of the hospital. This feature is known as park and page, that facilitates urgent communication.
Moreover, patient registration and billing are one of the most important aspects of any healthcare organization. Because in times of emergencies, no one wants to get stuck in the frustrating and time-consuming process of registration and billing.
VoIP phone system also helps in managing multiple calls and maintaining patient identification records. VoIP facilitates fax into emails feature through which documents such as registration forms, payment information, etc. can be directly sent to patient inbox to offer a hassle-free experience to patients.
4. Maintain Priorities
The advanced features of VoIP like Automatic Call Distribution (ACD), call forwarding, unified messaging, and advanced call reporting & statistics ensure the best service for patients. These features help to manage call queue in such a way that no urgent calls are missed.
Healthcare organizations get a lot of calls regularly. While most of the calls are for basic inquiries, some are emergency calls. More number of calls leads to congestion. Which may be harmful to those patients who are not getting connected because of a call queue.
For instance, a person calling for an ambulance may be kept on hold because other people are on call just to inquire about the fee of a monthly health checkup.
CRM integration with VoIP helps to maintain priorities. As it decides the importance of the call based on some automated questions leading to better patient experience.
5. Seamless Operations
Healthcare organizations never have spare time for technology upgrades. However, many technologies require a complete revamp of the existing hardware setup which needs a lot of spare time. However, upgrading VoIP does not require any downtime as it is accomplished over the existing computer network. This is due to the fact that the VoIP system is cloud-based and equipment like IP phones, servers are already in place.
Thus, this is helpful for healthcare organizations to increase their effectiveness without any interruption in ongoing services.
The above benefits of VoIP in the healthcare industry make it easy to decide whether healthcare organizations should adopt VoIP or not. VoIP is the best choice to increase the efficiency and simplicity of interaction with staff members, medical consultants, and patients.