Telemarketers face various challenges when it comes to reaching out to more prospects, engaging with customers, and developing customized prospects lists. All these challenges occur due to outdated technology, i.e., manual dialing.
Telemarketers require those solutions that can bring efficiency to their business operations. That’s why they are moving towards hosted predictive dialing systems. These systems help to manage the business in a better way, along with boosting productivity and reducing costs.
Hosted predictive dialer systems automatically dial multiple contact numbers for a single agent at a time. This dialer uses intelligent algorithms to detect busy, unanswered, and DNC numbers and connect only those calls to an agent which are answered by a human voice.
Hosted predictive dialer solution reduces the agents’ idle time and makes them more productive by increasing their talk time.
Though the benefits of a hosted predictive dialer are numerous, listing all of them here would not be possible. That’s why we have listed 8 top benefits of hosted predictive dialer below. These benefits will let you know why these systems are the need for telemarketers.
1. Meaningful Use of Customer Information
Telemarketers have a large amount of customer data as their goal is to reach out to the maximum number of audiences. However, it is not necessary that all the data is of quality. That’s why it is crucial to filter out the productive ones.
Predictive dialers have the ability to filter out productive numbers by eliminating the unproductive numbers such as voice mails, busy and unanswered calls, and DND. Hosted predictive dialers solutions refine the customer data and use it in a meaningful way. So that telemarketers can leverage it.
It eliminates all the shortcomings which come in manual dialing like call drops, additional wait time and misdialing.
2. Intelligent Call Allocation
In telemarketing, lots of calls have to be made throughout the day. In the case of manual dialing, there will be a discrepancy in the numbers of calls made by each agent. As some agents may dial fewer numbers than others, resulting in lower productivity.
But with cloud-hosted predictive dialers, this problem can be solved as it intelligently assigns the calls to available agents. The hosted predictive dialer doesn’t target specific agents; it follows the unbiased approach to assign calls to agents.
Cloud-hosted predictive dialers analyze the agents’ Average Handling Time (AHT) and route the customer calls to the most unengaged agent. Or you can say that call will be routed to that agent who has the maximum wait time.
By using hosted predictive dialer, agents don’t have a choice over which number to call, as the dialer automatically assign the call to the agents without any bias.
3. Call Queue Management
Through hosted predictive dialer systems, telemarketers have a variety of options to streamline their business operations. One of them is call queue management. Through this feature, the call will be automatically queued if agents are engaged then assigned to agents on a priority basis.
But on the other hand, customers might be frustrated when they have to wait for getting connected with live agents. But with call queue management, the customer doesn’t feel boredom as it enables on-hold music.
Through on hold music customer can listen to music, new offers, and product pricing. By this way, all the calls can be easily handled with proper management of customer calls.
4. Increased Productivity
With hosted predictive dialer solutions, all numbers can be automatically dialed and quickly transferred to telemarketing agents instead of dialing the numbers manually. Also, it connects a call to the agent only when a human answer a call. This reduces the agent wait time and results in increased productivity.
Use of predictive dialers in telemarketing increases the call connection rates, and you can quickly get productive business results.
5. CRM Integration
Hosted predictive dialers can easily integrate with CRM software. CRM integration gives you the ability to organize and manage client databases. Also, it allows telemarketers to analyze the complete history of customer call logs. Which eliminates the need to create and manage notes on customer requirements.
Later, this data can be utilized by telemarketers so that they can come up with better marketing practices and increased sales.
6. Data Backup
Cloud technology is one of the most secure and reliable technology. It enables you to save your crucial business data over the cloud. With cloud technology, you don’t have to worry about data back up as you can easily retrieve data regardless of location and time.
Predictive dialer systems are hosted over the cloud; due to this, your data remains safe without any threat of data breach.
In telemarketing, call volume can increase or decrease with time. Every time businesses have different requirements that define the volume of the call. Or you can say that how many calls will be made is totally based on business requirements.
With hosted predictive dialers, you can take services according to your business needs. In other words, you can say that it is easy to scale up and scale down business services depending upon the need.
Additionally, these dialers are hosted over the cloud, due to this new change can be made immediately.
8. Reduced Cost
Hosted predictive dialers save your business cost as these dialers don’t require dedicated infrastructure for operations. Cloud-based dialers enable remote access. Also, you don’t need to worry about maintenance cost because the third-party service provider takes care of additional expenses.
You just need to pay the service provider only for that you are using. Usually, a third-party service provider offers various pricing models; you can select according to your business needs.
Hosted predictive dialers bring exceptional growth and the steady customer experience in the telemarketing industry. Telemarketers will make the good customer agent interaction with the help of well-equipped hosted predictive dialer tool.
Hurry up and integrate the power of intelligent predictive dialer solution in your call center!