Every call center makes and receives bulk calls daily. Besides calls, customer communication happens over multiple channels like email, SMS, social media and others. Maintaining a balance between incoming and outgoing communication is a huge task for call center managers. Blended call center solution makes it easier to run a call center efficiently having both way customer communication. It increases the productivity of agents meanwhile optimizing their time on call.
6C Dialer Blended call center software is a well-crafted solution to maximize customer satisfaction by producing seamless communication. It provides the flexibility to transfer agents across processes and eliminates the need for data entry.
Businesses can strive for higher revenue generation by accurately forecasting the call traffic. Call center operations become smoother by streamlining the calling process across different agent groups. With smart call distribution and predictive dialing, it optimizes the performance of agents and campaigns.